Shipping Policy
Accepted Payment Methods
Motherlode complies with the highest level of Payment Card Industry (PCI) standards. We’re using the most advantageous SSL Encryption technology to secure checkout via PayPal.
Shipping Policy
Expedited shipping means that your order will be processed and shipped out on the next business day.
Business Days are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 5 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!
Processing time
Preparing products can take up to 1-2 business days before your package can be shipped. If your order has not yet been shipped, it means your packages are being prepared. However, we will notify you via email if there are any unusual circumstances.
Once your order has been shipped, we will send you an email with a tracking number so you can track its progress.
Delivery Time
The following delivery time is estimated (please keep in mind that the arrival time during peak season will be delayed:
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Country/Region
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Shipping Fee
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Delivery Time
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USA
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$4.88
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2-4 business days
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- We are unable to ship to US military bases at the moment. We apologize in advance for any inconvenience this may cause.
- We do not support shipping to multiple addresses in the same order.
Tax
We do not collect tax on any orders.
Shipping Delays
- If your package takes more than 30 days to arrive, we will refund the entire amount of your order.
- If your package does not arrive on time, please submit an inquiry. We will respond within 12 hours. Thank you for your patience and support.
- If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at service@zynbs.com
(*) NOTICE:
We are NOT LIABLE if a package cannot be delivered because the destination information is missing, incomplete, or incorrect.
When checking out, please enter the correct shipping information. If you discover an error, please contact us as soon as possible at service@zynbs.com .However, because email has a 48-hour waitlist, if your order has left our warehouse within 48 hours, it is out of our control.
Motherlode is not liable for any destination region tax or duty charges that may be incurred. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination region. Under any circumstances, Motherlode is NOT responsible for any duties, taxes, or customs fees if the order arrives in your region, and if
- The customer refuses to accept the package.
- Several attempts are made in the region of the destination to deliver the package.
Motherlode reserves the right to cancel the package(s) and is not obligated to provide a refund.